Payment, Subscription and Refund Policy

Payment, Subscription and Refund Policy

7.1 Subscription Services

Certain Elara System services may require paid subscriptions. Available features, subscription periods and prices will be displayed before purchase.

7.2 Payments

Users are responsible for ensuring that payment information is accurate and that payments are authorized.

7.3 Refunds

Refund eligibility will depend on the purchased service, applicable consumer protection laws and the refund conditions displayed at the time of purchase.

Where permitted by law, completed digital services and activated subscriptions may be non-refundable, except where otherwise stated or required by law.

7.4 Subscription Cancellation

Users may request cancellation in accordance with the cancellation procedure and terms associated with their subscription.

For any billing question, contact our Customer Support team and choose "Subscription, payment or renewal issue".